Job vacancies/ Jawatan Kosong malaysia 2010/ cari pekerjaan : CUSTOMER SUPPORT EXECUTIVE
(Kuala Lumpur)
Job Responsibilities:
-Ensure that high quality standards are maintained for all customer interactions and issue resolutions
-Resolve customer questions and/or problems, over the telephone / via email or other communication modes.
-Analyze customer information to identify problems and concerns.
-Perform problem research and testing when necessary.
-Deliver high quality and timely resolutions to problems.
-Initiate follow-up to other service areas when appropriate.
-Track and manage resolution of software defi ciencies on customer’s behalf.
-Successfully answer questions on functions and usage of the software applications.
-Initiate self learning practices to enhance skills and competencies in different areas / modules of the product (s)
-Proactively coordinate interaction and service between the Customer Support Team and other departments within the organization.
Job Requirements:
-Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree or equivalent.
-Experience with any ERP software is an added advantage.
-Requires customer service experience and excellent telephone communication skills.
-Excellent analytical abilities, follow through skills and problem solving skills.
-Proactive, great adaptability, exercise teamwork.
-Applicants must be able to speak and write well in English
-Ability to speak and write in any other languages (eg. Indonesia, Mandarin, Cantonese, etc) will be an added advantage.
Position available
(1) Junior Customer Support Executive (minimum 1 year experience)
(2) Customer Support Executive (minimum 3-5 year experience)
(3) Senior Customer Support Executive (>5 year experience)
Our company is on a five (5) day working week and we offer a competitive remuneration package to commensurate with experience and skills level.
You may email or fax in with full resume, current and expected salary, contact no. and a recent passport sized photograph by 12 April, 2010 to:
Exact Software Asia Pacific
Fax No : 03 22823231
Email : angie.ng@exact.com
(source:http://my.jobstreet.com/jobs/2010/3/e/10/999254.htm?fr=J)
Job vacancies/ Jawatan Kosong malaysia 2010/ cari pekerjaan : CUSTOMER SUPPORT EXECUTIVE
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