Job vacancies/ Jawatan Kosong malaysia 2010/ cari pekerjaan : CitiService Officer
(Kuala Lumpur)
At Citi, our goal is to be the most respected global financial services company. Simply put, we see anything less as a compromise. In driving that goal, every Citibanker is governed by three Shared Responsibilities – responsibility to our Clients, responsibility to our People and responsibility to our Franchise. Our priorities are focused on putting the needs of our clients first, providing our people the best opportunities to realise their potential and putting Citi’s long-term interests ahead of short-term gains. That’s what differentiates us from the rest. So, if you’re looking for a fulfilling career, working alongside some of the brightest in the industry, in an environment that is fun, dynamic and challenging – you will find it and much more at Citibank Malaysia.
Job Responsibilities:
This position is responsible for managing inbound corporate client call servicing, performing necessary preliminary investigation, providing first call resolution and support to the alternate channels. To carry out this role effectively, the person will be expected to actively interact with internal/external suppliers and have sufficient analytical ability to execute root cause analysis and formulating resolution. The person will be the “face” of the bank directly interacting with corporate customers with high influence on the satisfaction rating of the service experience with the bank. Among the expectations of the position are:
- Managing inquiries efficiently by managing speech, writing and time effectively,
- Preferably to be equipped with sufficient corporate bank product knowledge and demonstrating flexibility in handling deviations.
- Demonstrate the right Corporate Client Delivery attitude by maintaining excellent customer rapport
- Demonstrate sufficient Operational & Technical know how to achieve efficiency in handling enquiries
- Demonstrate ability to look beyond the surface of operational issues by identifying root causes and identifying solutions
Job Requirements:
-Degree /Advanced Diploma holders with related experience preferred.
-Must be internet capable, an advantage in handling e-channel assistance
-Must be Internet & Mobile Technology savvy and proficient in Microsoft Office Application
-Excellent communication skill, both written and oral – English and Malay and maintain good diction/voice quality
-Excellent client servicing skills and self motivated – Careful listener with good comprehensive skills
-Self starter, strong analytical skill & ability to recognizing when additional expertise is required
-Excellent work ethics with the ability to work under pressure, meet dateline, diligently and independently with strong sense of responsibility and initiative beyond job function.
-Ability to learn skills quickly, absorbing/retaining large amounts of information on products and operations
-Knowledge in Corporate Banking is an added advantage.
-Must be a team player
If you wish to submit a general application, please send your updated resume to: mycareer@citi.com Alternatively, you can also post your application to:
The Human Resources Manager, Human Resources Department, Citibank Malaysia Level 35, Menara Citibank, 165, Jalan Ampang, 50450 Kuala Lumpur.
Job vacancies/ Jawatan Kosong malaysia 2010/ cari pekerjaan : CitiService Officer
