Job vacancies/ Jawatan Kosong 2009/ cari pekerjaan : Executive – Customer Service
(Selangor – Cyberjaya)
Job Responsibilities:
* Attend to guests inquiries via telephone, email, online chat and social media
* channels.
* Ensure all guests bookings are attended to and confirmed by the hotels within the
* standard time frame given.
* Assist guests with their special requirements, Amendment and/or Cancellation requests by liaising with the respective hotels.
* Handle guests’ feedback and complaints as per the Standard Operating Procedure.
* Update hotels’ FAQ page from time to time.
* Perform any other duties from time to time as and when required by the Department Head.
Job Requirements:
* Possess minimum Diploma or Degree qualification in any discipline.
* Preferably 2 years hands on experience ideally from Hotel Front Desk operations, Tele-marketing, Hotel Sales, Contact Centre or Hospitality industry.
* Fresh graduates with the aptitude to learn and excel will also be considered.
* Good command (written and spoken) of English is a must. Candidates with knowledge of Mandarin and /or other foreign language(s) would have an advantage.
* Strong interpersonal & communications skills with ability to communicate at all levels.
* Able to work with minimum supervision.
* Possess own transport.
* Willing to work on 3 rotating shifts.
We offer attractive remuneration package, pleasant working environment and excellent career development opportunity within the Company.
Interested candidates please forward detailed resume, expected salary together with a passport-sized photograph to the following address:
HCity Sdn Bhd
Human Resource & Administration Department
Cyberview Garden
Villa & Office Complex
Kasawari Ground Floor
Persiaran Multimedia
63000 Cyberjaya
Selangor Darul Ehsan
Email : angie@holidaycity.com
URL: www.holidaycity.com
Job vacancies/ Jawatan Kosong 2009/ cari pekerjaan : Executive – Customer Service
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